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Royal TS 5 crash - msmpeg2vdec.dll_unloaded

Royal TS 5.0.11022


Occasionally (once every few days) RoyalTS will just suddenly close, no prompts or notifications.


Event viewer shows the following error:


  

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
  <Provider Name=".NET Runtime" /> 
  <EventID Qualifiers="0">1026</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-10-29T18:15:05.820093000Z" /> 
  <EventRecordID>5156</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>M10-4</Computer> 
  <Security /> 
  </System>
<EventData>
  <Data>Application: RoyalTS.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FFBD4CFC540</Data> 
  </EventData>
  </Event>

  

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-10-29T18:15:06.584049400Z" /> 
  <EventRecordID>5157</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>M10-4</Computer> 
  <Security /> 
  </System>
<EventData>
  <Data>RoyalTS.exe</Data> 
  <Data>5.0.11022.0</Data> 
  <Data>5bcdeeeb</Data> 
  <Data>msmpeg2vdec.dll_unloaded</Data> 
  <Data>10.0.18267.1001</Data> 
  <Data>b32bd4bf</Data> 
  <Data>c0000005</Data> 
  <Data>000000000017c540</Data> 
  <Data>5520</Data> 
  <Data>01d46f985dd8d368</Data> 
  <Data>C:\Program Files (x86)\Royal TS V5\RoyalTS.exe</Data> 
  <Data>msmpeg2vdec.dll</Data> 
  <Data>749e7363-4b2e-41cc-aeaf-e432a5c77430</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

 

1 Comment

Hi,


I did a bit of research and couldn't find much but it seems to be related to codecs used by Microsofts RDP ActiveX control which ships with Windows. Royal TS is using this control and configures it for operation. Maybe it's related to some of the performance settings (like Desktop composition or DirectX). You should also check if there's a newer version of the graphics driver available for your system.


Since this is a "black box" (closed source) component from Microsoft, we do not have any insights what exactly goes wrong. I'm afraid that we can only provide some troubleshooting tips as above...


Regards,
Stefan

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