Royal Apps

Royal TS 5.0.11022

Occasionally (once every few days) RoyalTS will just suddenly close, no prompts or notifications.

Event viewer shows the following error:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
  <Provider Name=".NET Runtime" /> 
  <EventID Qualifiers="0">1026</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-10-29T18:15:05.820093000Z" /> 
  <EventRecordID>5156</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>M10-4</Computer> 
  <Security /> 
  </System>
<EventData>
  <Data>Application: RoyalTS.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FFBD4CFC540</Data> 
  </EventData>
  </Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-10-29T18:15:06.584049400Z" /> 
  <EventRecordID>5157</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>M10-4</Computer> 
  <Security /> 
  </System>
<EventData>
  <Data>RoyalTS.exe</Data> 
  <Data>5.0.11022.0</Data> 
  <Data>5bcdeeeb</Data> 
  <Data>msmpeg2vdec.dll_unloaded</Data> 
  <Data>10.0.18267.1001</Data> 
  <Data>b32bd4bf</Data> 
  <Data>c0000005</Data> 
  <Data>000000000017c540</Data> 
  <Data>5520</Data> 
  <Data>01d46f985dd8d368</Data> 
  <Data>C:\Program Files (x86)\Royal TS V5\RoyalTS.exe</Data> 
  <Data>msmpeg2vdec.dll</Data> 
  <Data>749e7363-4b2e-41cc-aeaf-e432a5c77430</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

Okay. My organization is controlling the upgrading of Windows. We are now on a lower version. 
Quite often Royal ts crashes when I work on Microsoft Teams. Have you heard this context before?