Knowledge Base

Known issues and solutions related to Royal TS for Windows.

How to restore a document in case it got corrupted
The Royal TS document is basically a simple XML file. In case the file is corrupted, you may receive error messages like this: Error opening document [DO...
Wed, 23 May, 2018 at 5:49 PM
Error 3848: Cannot connect to Hyper-V console
One possible cause for this error (which isn't officially documented in any of Microsoft's references) is a missing configuration for Cred...
Mon, 3 Oct, 2016 at 1:05 PM
Uninstall or upgrade an MSI fails - path of old MSI could not be found
Upon installing a new version of Royal TS or uninstalling Royal TS it is possible to get an MSI error that asks you for the original path of the MSI. This ...
Mon, 3 Oct, 2016 at 5:04 PM
List of 3rd Party Software which could cause Issues
The purpose of this article is to provide a list of programs or tools which are known to cause problems, issues or even crashes. Royal TS is a standard .NET...
Wed, 24 May, 2017 at 11:54 AM
Troubleshooting RDP Screen Artefacts and Refresh Issues
Depending on the RDP configuration and graphics adapter hardware, screen artifacts and refresh issues can occur. Also some network devices, which are t...
Mon, 3 Oct, 2016 at 5:02 PM
Troubleshoot RDP Connectivity Issues
Message: [server name] disconnected. Return Code (Disconnect Reason) = 3: Your computer can't connect to the remote computer because the Connection B...
Fri, 2 Nov, 2018 at 3:17 PM
Troubleshooting Automatic Logon with RDP
Connecting to Windows 2000: Windows 2000 (Workstation and Server) doesn't allow you to automatically log on through a terminal ...
Mon, 3 Oct, 2016 at 5:01 PM
Logging off from Remote Desktop Connections freezes Royal TS
Are you experiencing application crashes, freezes or hangs when you log out from RDP connections - especially through VPN connections? If so, you should dis...
Thu, 5 Oct, 2017 at 3:41 PM
Control, Windows or Alt Keys Stuck
This is actually a problem/bug in the RDP control from Microsoft and often happens when you press WIN + L to lock your screen while an RDP session...
Mon, 3 Oct, 2016 at 4:51 PM
Navigation Panel is gone and I cannot get it back
Method 1: More recent versions of Royal TS allows you to reset the layout through the UI: Open Royal TS. ...
Mon, 3 Oct, 2016 at 4:51 PM