Knowledge Base

Known issues and solutions related to Royal TS for Windows.

Internet Explorer Plugins aren't working on 64-bit Windows
Royal TS is a .NET assembly compiled to "Any CPU" and runs as a 32-bit process on a 32-bit platform and as a 64-bit process on 64-bit platform....
Mon, 3 Oct, 2016 at 4:48 PM
Webpage Popups with Disabled Form Controls and/or Cookies/Session not kept
For those of you having problems with webpages popups containing forms (controls are greyed out) or authentication problems (cookies or session not k...
Mon, 3 Oct, 2016 at 4:46 PM
Royal TS Installation taking a very long time or Royal TS is running slow in general
The Royal TS installer takes a very long time. Why is that and can I speed it up? Royal TS is a .NET framework based application which by default...
Mon, 3 Oct, 2016 at 4:46 PM
Pinned Taskbar Icon missing after Upgrade
Issue: When you've pinned the Royal TS application to your taskbar, the icon will revert to a generic "white" icon after you up...
Mon, 3 Oct, 2016 at 4:44 PM
Mouse doesn't seem to work on all Areas of the Remote Desktop Connection
Royal TS is using the RDP ActiveX control which, by default, doesn't work correctly when running it on Windows with high DPI settings (under Co...
Mon, 3 Oct, 2016 at 1:12 PM
Resolve UI Issues on Citrix Farms
Disclaimer: this information was submitted by an affected user and is provided "AS IS" with no warranties. The following steps were not verified ...
Mon, 3 Oct, 2016 at 4:43 PM
Import-Module : Could not load file or assembly 'file:///C:\Program Files (x86)\code4ward.net\Royal TS V3\RoyalDocument .PowerShell.dll' or one of its dependencies.
In PowerShell you get the following error when trying to import the RoyalDocument.PowerShell.dll: Import-Module : Could not load file or assembly &#...
Mon, 3 Oct, 2016 at 4:36 PM
Hyper-V Management does not work when connecting to localhost
Problem: When you want to use the Hyper-V module to manage your local VMs, the list stays empty and you get an error in the log: User credentials canno...
Thu, 17 May, 2018 at 1:23 PM
Command Tasks or Key Sequence Tasks not showing up in menu
The drop down menu ribbon commands "Command Tasks" and "Key Sequence Tasks" will only show tasks which are marked as "Favorite"...
Mon, 3 Apr, 2017 at 11:48 AM
Mouse Cursor issue with high DPI in Remote Desktop Sessions
Note: There are some reports about DPI issues within Remote Desktop connections. Unfortunately we cannot fix those issues as they are caused by Microsoft...
Wed, 25 Apr, 2018 at 12:50 PM