Knowledge Base

Known issues and solutions related to Royal TS for Windows.

Issues when starting Royal TS due to RoyalTS_Chomium_WP.exe file
Symptoms You might experience one of these symptoms: <USERNAME> ran ROYALTS.EXE, which tried to access <PATH>, violating the rule "...&q...
Thu, 29 Nov, 2018 at 10:42 AM
Directories, Files and Data used by Royal TS V4 for Windows
Applies to: Royal TS v4 build 4.03.61022 and later Installation Directory Can be changed during the MSI installer wizard. Default directory is: %Pr...
Mon, 22 Oct, 2018 at 2:09 PM
False-Positive: zxcvbn-core.dll detected as Generic.BitCoinMiner.2.67091540
Symptom The security solution BitDefender classifies following files as Generic.BitCoinMiner.2.67091540: C:\Program Files (x86)\Royal TS v5\zxcvbn-core.d...
Wed, 9 Jan, 2019 at 7:38 PM
Royal TS crashing due to Windows.UI.XamlHost.dll/when using Remote Desktop
Symptom In case you encounter a crash in Royal TS with one of the following: Royal TS crashes, without showing our crash reporter. In the Windows Event ...
Mon, 14 Jan, 2019 at 2:19 PM
Windows 10: Deactivate Notifications
Symptom Royal TS V5 features a deeper Windows 10 shell integration. Part of this shell integration is Royal TS triggering popup (toast) notifications for c...
Tue, 15 Jan, 2019 at 12:45 PM
Royal TS Crash (Faulting module: msmpeg2vdec.dll_unloaded)
Situation More and more users are reporting Royal TS crashes, caused by the "msmpeg2vdec.dll_unloaded" (Microsoft DTV-DVD Video Decoder which is ...
Wed, 1 May, 2019 at 9:12 AM